Run the downloaded file, SetupProdCalCheck.exe. LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm_roiscan. Download the Outlook Calendar diagnostic On the computer that's running the Outlook version that's experiencing the calendar issues, open a web browser tab, and navigate to Advanced Diagnostics - Outlook Calendar to access the download file. The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. If you are unable to sign in, your log files will not be sent to Microsoft. Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. This will download the full setup to run on your machine. Step 3: After downloading the Setup, click on Run to install this setup on your machine. Step 2: Open this link and expand SARA tool downloading option and click on Download. The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. Step 1: Go to browser and type download sara tool for office 365 and go to its official website. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft.
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